Last updated: May 2026

MH BuildCraft is committed to protecting your privacy. This policy explains how we collect, use, store, and manage your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By submitting an enquiry, contacting us, or interacting with our advertisements or website, you agree to the terms of this privacy policy.

MH BuildCraft is a building and roofing specialist based in Perth, Western Australia. We provide roof leak detection, roof repairs, remedial works, architectural design documentation, and interior design services.

Contact: info@mhbuildcraft.com.au Website: mhbuildcraft.com.au Location: Perth, Western Australia

We may collect personal information when you:

• Submit an enquiry through our website, social media, or advertising platforms
• Contact us directly by phone, email, or message
• Respond to one of our advertisements (including on Facebook, Instagram, or Zeely)
• Book an inspection or quote

The information we may collect includes:

• Your full name
• Your email address
• Your phone number
• Your suburb, address, or property location
• Details about your property, roof, or project
• Photos or documents you choose to share with us
• Any other information you voluntarily provide

We collect information in the following ways:

• Directly from you — via enquiry forms, email, phone, or in-person
• Through advertising platforms — including Facebook Lead Ads, Instagram ads, and Zeely ad forms, where you submit your details to request a quote or inspection
• Through our website — if you contact us via our website contact form
• Through third-party platforms — including social media platforms where you message or interact with us

We use your personal information to:

• Contact you to schedule an inspection, quote, or site visit
• Respond to your enquiry promptly and accurately
• Provide the roofing, remedial, or design services you have requested
• Send follow-up communications related to your job or enquiry
• Keep records of work completed on your property
• Comply with legal and insurance obligations
• Improve the quality of our services

We will only contact you for purposes directly related to your enquiry or job. We will not send you unrelated marketing material without your explicit consent.

Your personal information is stored securely in our business systems and is accessible only to MH BuildCraft personnel directly involved in your job. We take reasonable steps to protect your information from:

• Unauthorised access or disclosure
• Misuse or loss
• Modification or destruction

We retain your information for as long as is necessary to complete your job and meet our legal obligations, and no longer than 7 years in line with standard business record-keeping requirements.

When you submit your details through an advertisement on Facebook, Instagram, or Zeely, your information is initially collected by those platforms before being passed to us. Each platform operates under its own privacy policy:

• Meta (Facebook & Instagram): facebook.com/privacy/policy
• Zeely: zeely.app (refer to their current privacy policy)

We do not control how these platforms collect or store your data prior to passing it to us. We encourage you to review their privacy policies directly.

We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

• Subcontractors or tradespeople working on your property as part of delivering your job — only the information necessary for them to complete the work
• Legal obligations — if required by law, a court order, or regulatory authority
• Insurance or warranty purposes — where relevant to a claim or dispute related to work performed

All subcontractors engaged by MH BuildCraft are required to handle your information in accordance with this policy.

If you have enquired with us or engaged our services, we may occasionally follow up with relevant information about our services. You can opt out of any marketing communications at any time by emailing info@mhbuildcraft.com.au with the subject line "Unsubscribe."

Our website mhbuildcraft.com.au may use cookies or analytics tools to understand how visitors use the site. This data is collected in aggregate and is not used to identify individual users. You can disable cookies through your browser settings at any time.

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or outdated information
• Request that we delete your information, subject to our legal record-keeping obligations

To make any such request, contact us at:

info@mhbuildcraft.com.au

We will respond within 30 days.

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance at info@mhbuildcraft.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au Phone: 1300 363 992

We may update this privacy policy from time to time to reflect changes in our business or legal obligations. The current version will always be available on our website at mhbuildcraft.com.au. We encourage you to review it periodically.

For any privacy-related questions or requests, contact:

MH BuildCraft info@mhbuildcraft.com.aumhbuildcraft.com.au Perth, Western Australia